Technical Support Specialist (Dutch/Flemish Speaker)

Do you get satisfied by helping customers with technical issues? Do you have
excellent listening and questioning skills? And do you have a problem-solving
mentality?

Then this job in sunny Valencia might be for you! Living in Valencia never gets
boring, its a green city with a lot of things to do and see. It is a
bicycle-friendly city, where getting around is really easy! Next to that, the
cost of living is fairly low compared to many other Spanish cities.

Tasks

Your responsibilities and impact working as a Technical Support Specialist will be:
Taking care of inquiries and technical issues from patients and providing support via e-mail and phone calls
Maintaining and updating the patients accounts
Observing the ongoing procedures to guarantee the compliance of set standards
Reporting and analyzing patient and device information, dispatching replacement products and samples and catching up with patients according to departmental standards
Dealing with sensible data
Ensuring high-quality service and clients satisfaction
Requirements

Whats in it for you?
Type of contract: Indefinido
Fulltime, Mon-Fr office hours
Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
Equipment provided
Hybrid system after a few months in the company
Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN
Benefits

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch/Flemish and a good level of English
Having interest in technical support and troubleshooting
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Being able to handle sensitive data reliably
Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.

What should you expect from living in Valencia?
A cosmopolitan city with a modern look and a rich history
Colourful Fallas fiestas serving tradition and fun at the same time
Sunny and warm weather that you will enjoy all year long
A delicious gastronomic culture including famous paella
Beautiful surroundings of nature and beaches
Up-and-coming start-up paradise
Is this project not the best fit for you? Feel free to check our other opportunities for
Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
Blu Selection

Fecha de publicación: 26/02/2023