Technical Support Analyst (m/f/x)
A rare opportunity exists on our Tier 2 Support team to resolve a variety of technical issues for the Koerber Software WMS Suite. This exciting role will require the ability to troubleshoot complex customer problems within our warehouse management software, Windows OS, SQL Server and Oracle databases, Crystal and SSRS reports, Bartender and Loftware printing solutions, and other 3rd party vendor software. This position will interface with customer administrator and IT teams, project leaders, product developers, and implementers on support issues and assisting with the research of problems.
Your role in our team
This position may require working on-call overnight shifts, weekends, and holidays.
Intake customer issues escalated from Tier 1 and troubleshoot business and operational issues associated with the Warehouse Management System (WMS)
Quantify issues and provide supporting data if issues are escalated to engineering.
Manage the WMS environments and migration of configurations between environments
Translate business requirements into technical design documents using Microsoft Visio, Word, Project, and Excel
Report changes in Dashboard, SSRS and Crystal Reports, such as modifying existing reports with additional search criteria or adding new search field elements and creating new report pages for single tables or multiple tables using simple joins.
Develop and mentor operations team members as WMS Super Users and Trainers on warehouse and distribution best practices with WMS
WMS data administration including new users, menus, locations, pick and put-away sequences, zone data, etc.
SQL performance monitoring/index and query tuning.
Create Knowledge Articles, Release Notes, Testing Plans and RCAs
Your profile
BS/BA, Computer Science, or equivalent degree
Intermediate to Advanced experience in databases (SQL/Oracle) queries and stored procedures
Strong analytical, communication, troubleshooting, and critical thinking skills
Strong customer service skills and ability to multi-task
Excellent listening, oral, and written communication skills with strong people skills
Ability to prioritize tasks and self-manage
Will be a plus:
3+ years technical customer support experience
ITIL Foundation Certified
Experience with computer programming and basic understanding of computer programming languages recommended
Warehouse Management Systems (WMS) expertise in RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM,, Infor etc.
Labeling (Bartender or Loftware) experience a plus
Reporting (Cognos, Business Objects, SSRS) experience a plus
Experience with network operating systems, wireless hardware configuration and setup, and/or reporting application tools are a plus
Experience or industry knowledge in supply chain management solutions a plus
Experience with Koerbers Softwares Advantage Platform and Advantage Applications a plus
Previous experience with ServiceNow
Background in project management, solution and data-model design, configuration, and implementation of supply chain software solutions
Your benefits
Exciting tasks in the IT environment with plenty of room for your own ideas
Performance-related remuneration
Future-proof job in a growing, internationally oriented company
Work-life balance through flexible working hours and home office
A top working atmosphere and great company events
Coffee and water at your free disposal
Corporate benefits - attractive employee offers
Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!
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Recruitment Team
For questions please contact us via .
Please apply exclusively via the “Apply now” button.
Recruiter: Stefan Richter
Recruitment-Team
For questions please contact us via .
Please apply exclusively via the “Apply now” button.
The Körber Business Area Supply Chain is part of the international technology group Körber with about 13,000 employees and more than 100 locations worldwide. We uniquely provide a broad range of proven, end-to-end supply chain solutions fitting any business size, strategy or appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, mail and parcel solutions, voice solutions, robotics, and materials handling - plus the expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage. Conquer supply chain complexity - with Körber.
Körber
Fecha de publicación: 12/06/2023
