Technical Account Manager
Job Description:
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose.
Could that be you?
Your Mission
Your mission: Our Technical Account Management team executes a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely, and are continually driving business value from UiPath.
The Technical Account Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels.
This vacancy is a contractor position.
What youll do at UiPath
The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively: as a technical advisor, assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
Assist in technical support for customers to support pre-sales and post-sales processes
Address all product-related queries on time
Hold educational and informational training sessions to enable our clients to use UiPath products effectively
Provide developers with customers’ feedback and contribute to identification and creation of new features or products
Perform initial or secondary investigations and respond to online and phone support requests
Deliver periodic reviews with customers (e.g. Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Collaborate cross-departmentally within UiPath to establish and communicate best practices
Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio
Ensure the quality of your teams service delivery, operations, and relationship management
Provide mentoring, career development, and performance management to guide the continuous improvement of your team
What youll bring to the team
A degree in Computer Science or relevant degree
A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
Fluency in written and spoken English is mandatory
Fluent French & English and any other European language is considered a plus
Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel (when restrictions will be lifted)
#LI-CD3
Maybe you dont tick all the boxes above- but still think youd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion cant be learned.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures, visit our privacy
UiPath
Fecha de publicación: 21/07/2023
