Strategic Workforce Planning Manager

Our mission? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, were passionate about creating the best product, so if youre looking for an ambitious team thats revolutionizing an old-fashioned industry, get in touch!

Our journey: and launched Qonto in July 2017. Since then, the team has earned the trust of more than 350,000 customers and opened offices in Paris, Berlin, Milan, and Barcelona. Last summer, we joined forces with Penta, a market leader based in Berlin and Belgrade, forming a united team of 1000 Qontoers. We also made it to the Top 3 of !

Our values:

Ambition | We tackle big challenges. No matter what.

Teamwork | We create momentum by working together, at the same speed.

Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day.

Integrity | Were open. Were honest. And we earn the trust of our clients and each other.

You can find out more about the Qonto Way .

Our beliefs: Diversity brings success. We actively recruit people from a range of backgrounds, employ inclusive hiring techniques; and work with our external partners to continually increase and improve our DEI initiatives. As a result, we obtained a rating of 89/100 in 2022 for the annual Index of professional equality and are happy to say that 44% of our teams are women.

Customer Service & Onboarding is a key pillar of Qontos success strategy as we are on a mission to provide instant, safe, personalized support to new and existing customers. Our ambition is to provide the best service, offering 24/7 flawless support to all our customers.

As Qonto is scaling fast, we are looking for our Strategic Workforce Planning Manager to optimize our outsourced vendor operations and workforce management effort with the aim of continuously improving satisfaction, reaching excellence, and increasing efficiency!

You will report directly to , our VP CS. You will also work closely with , our Head of Excellence, , our Senior Lead Ops Engineering, and , our Head of Scalability.

?‍??‍?As a Strategic Workforce Planning Manager at Qonto, you will
Build and manage workforce management processes. You will design and implement short- and long-term forecasting on capacity and budget, and work closely with our Finance department to make sure we provide world-class services at optimal cost.
Manage the performance and improvement of our current and future vendors. You will take over the responsibility for daily vendor operations, including negotiations and relationship management with third-party providers.
Improve our cost efficiency by continuously working with our Operations, Finance, Growth, and Strategy team to accommodate for our growth, identify sales opportunities, and ensure new features and updates are launched smoothly across our footprint.
Lead and Execute key large-scale company projects and initiatives. Take on the challenge of not simply maintaining good workforce management practices, but building our operational infrastructure globally, including security, tools, and processes.
? What you can expect
Possibility to tailor Workforce and Vendor Management standards and routines.
A very positive, dynamic, and international working environment.
Joining one of Europes fastest-growing and most disruptive scale-ups.
A journey of personal development and fulfillment.
A high level of autonomy and P&L ownership.
? About your future manager
Their path: Kamil has extensive experience operating in customer-centric and matrix-driven environments. With over 5 years scaling up operations as Chief Customer Officer and a significant experience in Project Management, he joined Qonto in November 2022 as a VP of Customer Success.
What they can bring to you: autonomy in shaping the next level of Workforce and Vendor Management. Thanks to his solid Project Management approach, he will help you ensure that customer support challenges would be tackled in the most effective way.
?About You
Experience: You have 5 years experience in Workforce Management and building world-class customer experiences in a context of high-volume operations or in large scales operations. You are an expert in managing third-party vendors across different cultures, organizations, and time zones.
Leadership: You feel fulfilled while working with a wide range of people across internal teams and external vendors. You are action-oriented, with strong organizational skills and attention to detail. You enjoy being resourceful, and you are able to build prototypes that simplify your work.
Analytical skills: You thrive doing analytical thinking, and you often use Excel for hiring forecasts or business intelligence. At the same time, you can combine common sense with data to make strategic recommendations. You have extensive experience in budget forecasting and budget management for in-house and vendor sites, involving cost optimization, management, and projections.
Mindset: You have a learning-oriented mindset and the ability to coach/mentor people to get things done. You dont mind working with high ambiguity and doing whatever it takes to execute complex projects.
Business trips: You are able to travel to our vendors sites at least 1 week per quarter.
Languages: You speak fluently English (and French is a plus).
Qonto is an open-minded company. Dont tick all the boxes? Apply and well let you know if we think you could fit the role. You never know ☺️

? Perks

A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed…

- A with services

- Monthly team events

- Tailor-made Remote Policy

- 23 days of paid leave + 5 additional days of paid leave

- Alan ( ) health insurance, to take care of your mental health and gym access with

- An lunch card: 100% covered

- 50% public transportation reimbursement

-A progressive parenthood policy as part of our commitment to the (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners

? Our hiring process:

- Interviews with your Talent Acquisition Manager and future managers

- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours ?

Thank you for considering joining Qonto. We cannot wait to learn more about you!

One last thing. We recently raised to ensure we keep growing safely, despite the current economic environment looking a bit gloomy. We revealed our plans for the future .

To learn more about us:

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Qonto

Fecha de publicación: 01/03/2023