Sr. Account Manager
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is seeking a Senior Account Manager to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer -- focusing on high levels of adoption to ensure customer satisfaction and be responsible for all upgrades and retention within your accounts.
The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.
What Youll Do:
Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.
Achieve a quota of new sales growth within customer base.
Be a customer advocate, driving relationships with key customers and creating new champions.
Identify whitespace in accounts and create value based presentations to promote upgrades and cross-sells.
Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.
Devise and execute account strategies and plans to maximize account growth.
Provide high touch customer service, including escalation and coordination of support issues as needed.
Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
What Youll Need:
Track record of meeting or exceeding expectations in an individually focused, quota-carrying role.
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
Technical aptitude and ability to learn new concepts quickly.
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings.
Must be a self-starter with the ability to work independently or in a team environment.
A curious nature with a desire to learn and a competitive spirit.
High level of comfort handling client objections and negotiations.
Excellent time management skills.
5 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.
Bachelors degree from an accredited college or university or relevant experience.
Bonus Points:
Security or SaaS sales experience.
Customer Success/Service background.
Formal training in a recognized sales methodology.
Prior experience using Salesforce or another CRM solution.
#LI-RG1
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.
CrowdStrike
Fecha de publicación: 26/01/2024
