Spanish Customer Service Agent - Majorel Barcelona

Languages required for role

Spanish, English

Shift details

Shift Start time End time Working time From To Contract Hours Morning 09:00 20:00 Monday Sunday 39
Morning 09:00 20:00 Monday Sunday 39

Job description

Te gusta ayudar a los demás y disfrutas haciédolo en un contexto de viaje?

If you are an empathic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Responsibilities

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying the customer needs. You will be listening, responding and mediating between our international travellers and suppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements
Spanish native and advanced English (Catalan native will be a plus)
Excellent communication and inter-personal skills both written and spoken
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with travel platforms
Experience within customer service or contact center environments will be valued.
Availability to work from the office and from home (within 100km from the office)
Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be MANDATORY to be able to hire you. Meaning Obligatory studies as ESO or High School. Any higher studies title will be an added value.
What we offer

Contract
39h/week Full time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Available shift: 09:00-20:00h (Rotatory)
Starting with a Temporary Contract (1 month probation period) that could evolve into a Permanent contract for a long term based on project needs.
Holidays: 27 working days of holidays/year
Benefits
Relocation Support: Well support you to get all the necessary documentation
“Feel Good” program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after probation period
Attractive employee referral bonus campaign
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting industry leading department with great opportunities to learn and grow your career
Initial training and continued personal coaching
Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the worlds most respected brands. Creativity, excellence, and respect are the values that guide our work.

Equal opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
Majorel

Fecha de publicación: 14/07/2023