Social Media Customer Support (English and Spanish speaker)

Ryanair is Europe’s favourite airline, carrying 142m guests p.a. on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737’s on order, which will enable Ryanair to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and extending an industry leading 34-year safety record.

This role will involve monitoring and responding to customer services queries on our social media platforms.

Looking for a new challenge? We want to hear from you! Ryanair Labs is a new digital hub in Madrid, providing services for Ryanair.

We are very interested hearing from candidates who have a strong knowledge in customer service on social media, a background in Aviation would be a distinct advantage. Working hours are based on shifts. The team is operational Mon – Fri, 08:00 – 20:00 and Sat - Sun 10:00 - 19:00.

The Role

This role will be focused on responses in social media. To provide this support agents are required to complete a range of duties some of which are outlined below:

Your responsibilities will include:
Monitor and respond to customer service queries via social media
Investigate issues raised from social media
Liaise with customer service management on issues arising from social media
Take ownership of the customer service element of social media accounts
Liaise with systems department regarding any bugs and defects on Ryanair.com
Support the Ryanair twitter and Facebook account
Reporting on social media contacts
General administration duties
Requirements

Experience and Qualifications:
Proficiency level of English
Previous experience in similar role would be a distinct advantage
Previous Airline/Airport experience would be a distinct advantage
Must show a natural ability in problem solving.
Must have a proactive approach to dealing with errors/complaints
Must possess a high level of interpersonal and written skills
Must work well under pressure
Must have a good knowledge of Microsoft office
Must be enthusiastic, flexible and be ability to work on your own initiative.
Must be an energetic and enthusiastic individual looking to thrive and progress in an expanding company
Must be flexible with working hours
Benefits

- Work from home 2 days a week

- Flight Benefits

- Permanent contract

- Office in the city center

- Amazing atmosphere

- Regular social meetings
Ryanair

Fecha de publicación: 04/03/2023