Slovakian Customer Support Advisor - Majorel Barcelona

Languages required for role

English, Slovak

Shift details

Shift Start time End time Working time From To Contract Hours Morning 09:00 20:00 Full-time Monday Sunday 39

Job description

Do you enjoy helping others and would you like to do so while talking about traveling?

If you said yes to the question above and you are an empathetic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Responsibilities

As a customer support agent for a prestigious travel company, you will oversee the understanding as well as identifying the customer needs. You will be listening, responding, and mediating between our international travellers and suppliers all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following a set of process´s, via email and phone.

Requirements
Slovak Native and Good Level of English
Excellent communication and inter-personal skills both written and spoken.
User friendly PC skills: Office 365, CRM Database, and other internal platforms.
Goal-oriented and self-assertive.
Problem Solver
Affinity with travel platforms
Experience within customer service/call centre environments is valued.
Hybrid Model: Able to work from the office and from home (within 100 km from Glories metro station)
Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be Mandatory to be able to hire you. Meaning Obligatory studies as: (mandatory studies in own language) (ESO or High School). Any higher studies title will be an added value.
What we offer

Contract
39h/week full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
Available Shift: Rotatory 09:00 - 20:00
Starting with a Temporary Contract (probation period) that will evolve into a Permanent contract for a long term based on performance.
Holidays: 27 working days of holidays/year
Benefits
“Feel Good” program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school or transport if interested after probation period
Incentive plan regarding project KPIs achievement
Attractive employee referral bonus campaign
A multicultural and international working environment
Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting department with great opportunities to grow your career.
Initial training and continued personal coaching.
Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the worlds most respected brands. Creativity, excellence, and respect are the values that guide our work.

To know more about us, please visit jobs.majorel.com/Spain and you can also follow Majorel Spain on our social media on Facebook, Instagram and LinkedIn.

Equal opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
Majorel

Fecha de publicación: 17/06/2023