Senior E-Commerce Payment and Risk Manager

At Mad Collective we are proud of our diversity (over 32 nationalities) and believe it is one of the most important contributors to our success. We’re 180+ people energized about our future and enjoying everything a high-growth company has to offer.

We offer a hybrid-remote work schedule that enables you to find the right combination of work-from-home and in-office collaborative time with your team.

Join the collective and go Mad with us!

Our Billing Department needs an experienced professional with a well-developed knowledge of the payments ecosystem to lead and manage the Billing, Risk and Fraud strategies together with the Team and take ownership of the billing-related projects.

Main tasks:
Oversee and manage the chargeback and fraud KPIs, ensure to maintain chargeback level within the thresholds fixed by association; build mitigation and recovery plans when needed;
Participate to the product and billing system optimization;
Assess effectiveness of billing strategies to validate expected impact of changes;
Lead and sucessfully manage the risk and chargeback team and its related activities to reach the highest standards of excellence;
Monitor credit card processing continuity and identify fraud patterns;
Maintain efficient KPI reporting and ensure efficient top-down and bottom-up communication;
Monitor the chargeback dispute process and other revenue-generation projects, coordinating with internal/external partners;
Assist with the implementation of the company’s Risk and compliance strategy;
Maintain procedural documentation;
Suggest improvements to the current billing processes and strategies;
Lead and act as main point of contact for projects related to company billing and risk prevention;
Run and oversee ad-hoc billing requests and longer term analysis;
Requirements
4-5+ year of relevant experience in roles such as Risk Analyst in a financial service provider, 3rd party fraud provider, e-commerce merchant, or similar is a must;
Extensive knowledge of the Payment Card Industry and Card Scheme regulations;
Experience with Chargeback dispute and recovery plan
1+ year of experience in customer service environment (considered an advantage);
Strong leadership, ownership, communication and influencing skills;
Strong analytical abilities
Experience in high-risk card-not-present environment is considered a strong advantage;
Proficiency in performing various analysis, including interpretation of results to non- technical audience;
Excellent presentation skills and relationship building skills;
Ability to work independently and as part of a team;
Soft skills
Master’s degree, preferably in Finance, Business or related field;
Complete fluency in English- written and oral;
Advance Level of Excel;
Technology savvy;
Precision and superb attention to detail;
Highly proactive, self learner and independent with a positive “Can do” attitude;
Benefits
Private Health and Dental Insurance plan for employees.
Subsidized gym memberships and fitness classes.
Monthly internet allowance.
Working from home setup allowance.
Company-sponsored Spanish, Catalan, and English classes.
Sponsored training and development.
Quarterly company bonus program.
Top-notch Apple equipment.
Hybrid-Remote policy and flexible working hours
Flexible Bank Holidays. Design your own working calendar with a lengthy consecutive vacation day policy.
Day off for your birthday.
*Please note: All applications must be submitted in English
Mad Collective

Fecha de publicación: 10/03/2023