Reservations Agent Italian CRO 1 1 Madrid (Madrid)

(Madrid, España)

Funciones: Are you passionate about hospitality and the art of welcoming?

Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.

At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSABILITIES:
As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

We are recruiting BOOKING AGENT (M/F) to our offices in Madrid Requisitos: WE LOOK FOR CANDIDATES WITH:
- Flexibility, Proactivity and liking to work by objectives;
- Excellent communication skills;
- Schedule Flexibility;
- Training in Hospitality, Tourism or similar (preferential factor);
- Sales skills (experience in reservation management or in the commercial area will be valued);
- Experience in customer service (preferential factor);
- Knowledge of Italian is a must;
- Availability to carry out full-time face-to-face functions
- Computer knowledge: Microsoft Office, Internet, Database, etc.

Fecha de publicación: 20/03/2026