Process Analyst Manager

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IT BTS M&S Process Analyst Manager

What this position is about - Purpose:

The IT BTS M&S Process Analyst Manager acts as a liaison between Business, Development and other internal teams in order to implement the approved process changes.

What will you do - Responsibilities:
Business Analyst. Understand business demands and translate these following the global approach principles into functional design/user story according to the Marketing and Sales (M&S) global business processes, including process flow, business rules, and data model requirements
Global Reference Model specific area ownership, ensuring the continuous improvement on the corresponding processes in the context of a global approach
Daily routine and change management within his/her functional work-stream, ensuring all milestones regarding to this process (FD delivery and testing) are properly achieved
Support the application maintenance within his/her functional work-stream, providing good knowledge of business process and its related system functionality. Interaction with other groups to coordinate bug fixing, change request implementation and service operations is required
BTS point of contact for Business and Local IT Leads in the Market. Ensuring the promotion and adoption of the IT global solutions and providing the best practices required. Support the markets assigned in the context of Trade Marketing processes
Projects participation having a supporting role. Managing the ad-hoc activities assigned, during project execution, based on its Technical and Functional Skills
Who are we looking for - Requirements:
University Degree in Computer, Technical Sciences or strong IT background
Additional Business Education based on Trade Marketing is a plus
5+ years of working experience with CRM, Commerce or BI systems
2+ years of Project management experience
Good working knowledge of business and related processes in FMCG industry, and Order Management capability
Should have an adequate knowledge of technology, which is standard within JTI, such as BI solutions, integration processes, Trade Engagement, Commerce or CRM business process analysis. Must be an expert in Order Management processes to support Commerce capability definition
Fluent in English (written & spoken)
Japan Tobacco International

Fecha de publicación: 12/10/2023