Patient Care Assistant (Spanish and German Speaker)

As the main point of contact throughout the breast aesthetic journey, the Patient Care plays a crucial role in assisting consumers. Your role in this position will be to proactively engage with customers prior to their surgery. This can be accomplished by supplying them with essential information about the companys offerings through various communication channels such as appointment reminders, proactive follow-ups through calls, emails and other channels.

Your responsibilities and impact as a Patient Care will be:

Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise

Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.

Assuring the customers have a positive experience fitting our client´ quality standards.

Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.

Skills, qualifications and interests you need to succeed in this role:

Native level of Spanish with a fluent level of German and English (at least C1)

Already based in Barcelona or metropolitan area

Having excellent verbal and written communication skills

Being able to work independently in a fast-paced environment

Being able to quickly understand customers´ needs and dealing with their emotions

Having a well organized and structured way of working

Minimum 1 year of experience working in a customer service environment

Data entry skills and knowledge of Microsoft Office (Word, Excel and Outlook)

Previous experience working in the medical (aesthetics) would be a plus

Previous experience working with Zendesk and Salesforce would be a plus

What´s in it for you?

Contract: permanent + 2 month probationary period

Competitive salary

Benefits: meal voucher, 27 days of vacation + your birthday off, pension plan, mental policy

Working hours: Mon-Fri 9-18

Hybrid work model

Health insurance: private health + life insurance

Your future company:

Our client is a rapidly growing global team at a renowned global medical technology company. The organization is dedicated to enhancing patient safety and aesthetic outcomes, with a primary focus on the breast aesthetics and reconstruction market. With a robust portfolio of cutting-edge silicone gel-filled breast implants, they are revolutionizing the femtech industry through innovative design, development, manufacturing, and marketing.
Blu Selection

Fecha de publicación: 18/09/2023