Partner Manager - Interim support role

Job Title: Partner Manager Support role

Employee Type: Full Time

Department: Partner Management

Reports To: Manager of Partner Management

Job Summary

Partner Manager Support role would provide a first level and administrative support to our Partner Management team and be a primary owner of the relationship with a portfolio of In-Country Partners (ICPs) across multiple countries within a specified geography.

Partner Management team member has responsibilities ranging from ICP performance management & engagement, escalation cases management. The team member will be the primary support for both, internal team members as well as the In-Country partners.

Key responsibilities
Assist the Partner Management team with first-level issues/tickets resolution.
Manage data requests for local requirements for benefit of CGC and other global systems.
Provide administrative support for specific task & projects from Partner Management team
Assist with other PM projects assigned.
Monitor and manage the performance of ICPs.
Assist with and manage ICP escalation requests.
Respond to and resolve issues/tickets from internal team members.
Manage country-specific sales RFP question gathering.
Maintain and manage engagement letter and termination notices.
Provide training to ICPs on Celergo process, procedures, and systems.
Analyze metrics related to ICP performance and work on process improvement projects.
Approve and maintain security access to Celergo systems for ICP users.
Education & Experience
Bachelors degree
Proficient in MS Office Suite, particularly with Excel spreadsheets containing high volumes of data.
Knowledge on ticketing systems & case management tools (Siebel is a plus)
Skills
Strong written and oral communication skills with cross-cultural sensitivity
Strong administrative and organizational skills
Analytical skills, critical thinking and attention to detail
Time management skills
Language skills and/or International experience preferred
#LI-TM1 #LI-Hybrid

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Fecha de publicación: 01/03/2023