Operations Supervisor
About Ukio |
Ukio’s mission is to empower individuals to live where they want, when they want ?.
We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want. ?
We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris. Soon we will conquer some more cities across Europe ?
Backed by Europes best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets ? . We have successfully raised a Series A investment round that will help propel our growth throughout Western Europe. ?
Our culture |
We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.
Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?
Role |
As the UKIO Operations Supervisor you will be responsible to ensure the work done by the Operations team on the field and that it is accomplished in an efficient and timely manner, with the necessary updates and follow ups written down. You will also ensure there is a healthy handover flow from shift to shift.
You will be responsible to communicate proactively and efficiently to the local Operations Manager the obstacles and results found on a daily basis on the operation
The Operations Supervisor should be the right hand of the Operations Manager, and take the lead in case of his absence.
Responsibilities |
Management of the Operations Inbox in Gmail
POC for 3rd party suppliers, such as Housekeeping, Insurance and Outsourced Maintenance
POC for Landlords
Ownership of Housekeeping Calendar
Supervision of the Stock Control process
Support the team with any on field work such as check outs and check ins
Conduct inspections on the team’s on field work
In absence of the local Operations Manager, you will: Own the team communications and briefings, own the process related to blocked apartments and supervise cost control on a weekly basis and closely collaborate with the Director of Operations.
About you |
At least 2 years experience in operational positions.
Excellent writing and verbal communication skills to deal with regular issues
Problem solving and creativity: Having feedback from guests and team members and turning them into actions.
Analytical skills to oversee processes and propose solutions or changes to improve them and increase efficiency of the department.
Proactivity to prevent future procedural complications
High level knowledge of ASANA, Zendesk, Aircall and Gmail
Attention to detail proved on apartment quality checks
Active listening and empathy to support the Operations team in their daily tasks.
Ability to share clear messages and make complex ideas easy to understand for everyone.
Flexibility to adapt yourself and the team tasks in front of any unexpected situation.
Fluent English and local language
Flexible, resilient and content with ambiguity and changes
Confident with working in cross-functional teams
Comfortable performing in a start-up environment
Ukios life benefits |
A challenging job at one of the fastest growing companies in Europe
Competitive annual gross salary, to be determined in line with your knowledge and experience
Bonus Scheme
Private Insurance
International working environment with many different nationalities
Work with talented, committed and supportive teammates
No dress code!
Team events and an amazing internal culture
Breakfast in the office, fruits, nutrition bars, free coffee and popcorn for whenever you feel like it!
Ukios culture promotes and values each individuals contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Skys the limit for us. Were here to revolutionize your life. Be part of this revolution ?
We look forward to receiving your application!
For more information about Ukio, visit us at and to keep up to date with UKIO’s news, follow us on and
Ukio
Fecha de publicación: 18/04/2023
