O2C Collections Specialist with Turkish en Barcelona

(Barcelona, España)

Funciones: As member of the Cash Collection Team: you will:
- Contact and follow
- up daily your customers by phone calls or e
- mails
- Record the Collection activity and invoices statuses changes in the dedicated Collection tool
- Understand the whole Order To Cash (OTC) process for a better dispute management
- Understand the legal and contractual recruitment scope
- Coordinate with the Billing Teams to solve invoice related disputes
- Collaborate with the Sales Team in negotiations with customers
- Liaise with the Cash Allocation Team to follow
- up customers' payments and its correct matching
- Prepare the litigation file for Legal procedures
- Give and keep visibility to the Sales Team on their portfolio's Collection status
- Collaboration on one
- off French and European projects (reporting, training, process improvement, etc)
- Achieve monthly personal and team Collection targets around Bad Debt and Cash
- in amounts Requisitos: - Fluent and professional Turkish, Spanish and English
- Previous experience in the role highly desirable
- Dynamic, organized with a methodical approach
- Good negotiation and communication skills (spoken and written)
- Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- Customer focus
- Ability to work under pressure to attain company objectives and Cash Collection KPIs
- Desire to belong to and be an active member of a team

Fecha de publicación: 17/06/2026