IT Operations Analyst, presencial

IT Operations Analyst en presencial.
The Madrid (Spain) Campus of Saint Louis University a Catholic Jesuit institution dedicated to student learning research services and healthcare is seeking a skilled and motivated IT Operations Analyst to join our dynamic team. The IT Operations Analyst will play a critical role in ensuring the smooth functioning of our organizations IT infrastructure and operations. The ideal candidate will possess a strong technical background excellent problem-solving skills and a deep understanding of IT systems and processes. This role requires a high level of attention to detail the ability to work well under pressure and a commitment to delivering exceptional customer service.

Responsibilities
- Monitor and maintain the campus IT infrastructure including servers networks systems and applications to ensure optimal performance availability and security.
- Identify and resolve IT issues and incidents in a timely manner utilizing troubleshooting skills and escalation procedures when necessary.
- Proactively monitor system logs performance metrics and alerts to identify potential problems and implement preventive measures.
- Collaborate with cross-functional teams to implement and support IT projects including system upgrades migrations and integrations.
- Manage and maintain hardware and software inventory including procurement installation and retirement processes.
- Keep track of annual budget and maintain records of department spending.
- Develop and maintain documentation of IT systems configurations and procedures.
- Ensure compliance with IT policies procedures and standards and actively contribute to the development and improvement of these guidelines.
- Provide end-user support including troubleshooting hardware and software issues assisting with system access and permissions and delivering user training as needed.
- Perform regular data backups disaster recovery planning and system restorations.
- Stay up to date with the latest industry trends and technologies and make recommendations for continuous improvement of IT operations.

Education and Qualifications
- Bachelor s degree in Computer Science Information Systems or a related field.
- Relevant IT certifications (Microsoft Cisco CompTIA ITIL etc.) are a plus.
- Bilingual English/Spanish.
- Proven experience working in IT Operations or a similar technical role.
- Able to legally work in Spain.

Skills/Competencies
- Excellent communication skills in both English and Spanish (verbal and written).
- Strong problem-solving and analytical skills with the ability to identify and resolve complex technical issues across all the layers of an enterprise infrastructure.
- Sound knowledge of IT infrastructure components including servers networks operating systems databases and security systems.
- Proficiency in troubleshooting hardware software and network issues.
- Familiarity with monitoring tools and technologies for system performance and availability.
- Understands business processes open to collaborate with different departments at the University or with external service providers.
- Experience working on IT projects managing vendors and keeping track of SLAs.
- Awareness of IT security principles compliance and best practices.
- Strong organizational and time management skills with the ability to prioritize tasks and work independently.
- High level of attention to detail and accuracy.

Cisco, Windows, Palo Alto, Aerohive, RedHat
Tecnoempleo.com

Fecha de publicación: 25/05/2023