Helpesk Agent German+English Based in Tenerife

Do you speak German level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!
Responsibilities
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate resolution plans.

· Escalate unresolved issues to potential customers, designated service group (Customer).· Mandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish
· Basic PC skills
· Good communication skills

· Basic understanding of the principles, theories and practices of group dynamics and/or team development.
· Customer oriented

Fecha de publicación: 12/02/2024