Helpdesk Agent German en Santa Cruz de Tenerife

(Santa Cruz de Tenerife, España)

Funciones: Do you speak German level C1- C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag- ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities:
· Interact with customers via telephone, e- mail and the web, providing technical support and problem solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group. Requisitos: · Mandatory languages (fluent) : Main language (German) + English. Valuable: upper intermediate Spanish
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) . Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development: , Results Focused, Initiative
· Customer- oriented
· English B2 or higher + C1- C2 in French

Fecha de publicación: 23/06/2026