Global Executive Support Leader
WHAT YOULL DO
Vision for Executive Support COE
The vision for this new Executive Support Center of Excellence (COE) is to support the development of BCG s Global Executive Support Function Strategy with the goal of delivering a world class experience to our stakeholders in an optimized way. The COE will work closely with systems, regions, and business units to provide varying levels of coordination across six key priorities:
Provide Global Transparency into service offerings, ratios, and support models leveraged by local administrative teams across the firm
Develop a Global Shared Services/Location Optimization strategy for Administrative Assistants (AA s) to service our business more consistently
Drive a Best-in-Class Talent Management approach born of best practices to drive value for both senior stakeholders (time savings, quality of service) and administrative cohort (upskilling and career progression opportunities)
Enable continuous improvement in quality of service across BCG by sharing best practices, providing internal and external benchmarking, defining, and monitoring stakeholder needs and service KPIs, etc.
Accelerate Technology Solutions by serving as a single point of contact for tech requirements to unlock time savings across the administrative cohort
Push for Increased Operational Alignment and Process Standardization across the administrative cohort - especially across hubs
The Global Executive Support COE Leader will collaborate with other leaders in the Executive Support Function to develop a roadmap for the COE s previously stated agenda and operations. The role will also be responsible for BCG s Enterprise Services Executive Support team - a group of over 150+ Executive and Administrative Assistants providing support to BST and CT stakeholders in offices and businesses globally. This includes responsibility for the current operations of the Executive Support Hub in New Delhi, as well as the set up and operations of the yet-to-be established Executive Support Hub serving EMESA.
The Global Executive Support COE Leader will:
Shape and drive the vision and value creation agenda for the Executive Support Function Center of Excellence (COE)
Partnering with Executive Support leaders in the systems and businesses to optimize service offering and talent management; as well as optimize and harmonize existing digitalization, and hubbing processes
Delivering exceptional service outcomes for the Executive Support teams under its responsibility (New Delhi, yet-to-be established European hub)
In collaboration with local systems, drive an enhanced talent management approach for our Executive support team to increase performance and employee value proposition (EVP)
Ideating and taking opportunities for the Executive Support COE to serve Systems and Business unit leaders
Operationalizing ideas received from Executive Support Function leaders
Partner with systems and business units to improve the Executive Support service experience for the leaders supported, while improving the effectiveness and efficiency of delivery.
Responsible for the leadership and delivery of the executive support hub in New Delhi including oversight of a group of over 150 Executive and Administrative Assistants providing support to BST and CT leaders in offices and businesses globally
Responsible for the establishment, leadership, and delivery of the yet-to-be established Administrative Assistant (AA) hub serving EMESA
Establish and manage a global network of Executive Support leaders and managers, creating and fostering a culture of collaboration, transparency, and best practice sharing
Define globally consistent guardrails in areas such as shared services and location strategy, technology requirements; as well as talent management and on-boarding, and service offerings for specific cohorts
Build appropriate reporting infrastructure for the executive support function and share benchmarks across regions and business units
Build appropriate service measurement and reporting infrastructure; and manage the costs of this team within agreed frameworks
Establish a talent strategy, recruit and develop top talent, across current and expanded Enterprise Services Executive Support Function hubs.
YOURE GOOD AT
Strong collaboration and service delivery mindsets
Operational excellence - proven track record of delivering on established services levels within target cost parameters
Excellent BST people management skills
Leading, motivating and developing large multidisciplinary, diverse and globally dispersed teams
Influencing senior stakeholders
Recognized for high quality and high impact results
Outstanding strategic capabilities, business judgement, and value-based decision making
YOU BRING (EXPERIENCE & QUALIFICATIONS)
A track record of experience which demonstrates the capabilities set out as accountabilities above, particularly:
Exceptional track record of delivering transformation in the BCG context through getting alignment & buy in across a diverse set of stakeholders.
Experience of running and/ or transforming corporate functions, Global Business Services, Global Shared Services or similar organizations including all/some of the following activities:
Hands on operational knowledge of executive support function space
Leading or transforming service delivery organizations, including driving E2E process development, automation and change across a wide number of processes
Managing to performance (Measurement, KPIs) in a global operational unit
Proven ability to lead in a complex, demanding global environment
A track record of leading, motivating and developing large multidisciplinary, diverse and globally dispersed teams
15+ years experience in BCG, or a similar fast-paced, global, complex, and consensus-driven decision-making organization
YOULL WORK WITH
The members of BCG s Operations Leadership team (functional leaders, regional & BU COOs) and System Heads as key customers of the GS Executive Support function team
BCG s Chief Transformation Officer in his/ her capacity as a sponsor for, and providing oversight of change
Leaders in our Executive Support teams across the world requiring operational support and providing input to Executive Support Center of Excellence
Boston Consulting Group
Fecha de publicación: 21/06/2023
