Device life extension/Device as a Service (Daas) Operation Account Manager

Device life extension/Device as a Service (Daas) Operation Account Manager

Description -

Job Responsibilities:
Ensure Services Supply Chain excellent support and service delivery for Device Life extension (DLE) & Device as a Service (Daas) segment.
Lead transformation project and build new operational process to increase DLE & DaaS deals efficiency in Service’s Supply Chain.
Outsourced Service and Support Partner Operational performance management (e2e Service level, warehouse and repair lines SL, e2e critical backlog, etc.).
Ensuring on-time shipments to customers out of Outsourced Service and Support Partner.
Logistics operations & management performance (Inbound and outbound).
Ensure Reporting & follow up (Reporting, logistic partner etc.) as well as operational and executive reviews with RPB/DaaS and Supply Chain Management.
Execution of unit priority management.
Lead operation and process improvements e2e to enable further growth.
Key deliverables/accountabilities:
E2E regional operational performance management (Outsourced Service and Support Partner).
KPI & performance monitoring (daily, weekly, monthly) as part of the Business Management System (BMS).
Corrective action planning and follow-up.
Daily performance & efficiency queries/decisions.
Exception case management.
Monthly Business Review & Quarterly Business Review participation preparation and support.
Working relationships:
Global Customer Support Services Business Enablement.
Global and EMEA Service Category Management.
Global PS Spare parts management.
EMEA Services Supply Chain Transformation.
EMEA Logistics.
EMEA Contact Center.
Reporting team.
Planning team.
Outsourced Service and Support Partner: SMS & Flex.
Education (degree) and professional experience required:
Materials/engineering/logistics degree or equivalent experience.
Typically, 3+ years of experience in a supply chain function (or related fields).
Typically, 0-2 years of direct or indirect people management experience.
Other requirements:
Entrepreneurship mindset.
Good analytical skills.
Attention to details.
Capability to work with external partners.
Experience in a multifunctional environment.
Personal skills and qualities:
Strong understanding of supply chain processes (plan, source, make deliver).
Very strong analytical and data modeling skills.
Very Strong communication and influencing skills; mastery in English and local language.
Proven relationship management skills.
Strong influencing skills.
Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
Strong business acumen and technical knowledge within area of responsibility.
Great Understanding of HPs overall supply chain strategy.
Great understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling.
Great knowledge of inventory analysis.
Developed leadership skills including team-building and conflict resolution and management.
Job - Supply Chain & Operations

Schedule - Full time

Shift - No shift premium (Spain)

Travel -

Relocation -

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
HP

Fecha de publicación: 18/12/2023