Customer Support - Fluent French speaker with English - Tablet Hotels

The Hotel Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company, our Travel Specialists’ mission is to create an incredible experience.

What will you be doing❓
Converting new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimising damage (regardless of the source) while demonstrating resourcefulness and grit, and can predict and get ahead of conflicts
Professional handling of queries received via phone, email, live chat, or any other communication channels as agreed with the client with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback
Being able to maintain timely and concise communication between clients and hotel partners
Entry of relevant data into the designated system
Following CPM and client processes and procedures
Meeting and exceeding all quantitative and qualitative performance targets
To be an ambassador for CPM and the client at all times
Requirements

What are we looking for? ?
Fluent level of French with exceptional grammar and spelling skills
High level of English (Both written and spoken)
Strong communication skills
A genuine passion for delivering outstanding customer service
Accurate when entering data into the system
Familiar with Microsoft Office and Windows environments.
Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
Experience communicating over chat platforms like Slack in tandem with email and phone
Strong ability to work and follow defined procedures
Professional outlook and proactive approach to problem-solving
Good team player that can work independently
Flexibility to work with different systems, processes, and clients
Customer-facing experience in travel, hospitality, or related luxury industries (preferred, but not a must)
Familiar with at least one type of social media (Facebook, Instagram, Twitter…)
Resilience when dealing with difficult customers
Benefits

What do we offer? ?
Starting date: ASAP
Schedule: 39 hours per week/Monday to Friday 9:00 pm to 18:00 pm
Contract: permanent contract (with one month probation period)
Salary: 18,000€ gross per year
Bonus: 600 Euros bonus upon completion of 6 months without sanctions and another 600 after 12 months without sanctions
24 holidays per calendar year
Work-from-home option anywhere in Spain
Interview conducted via video call using Microsoft Team
If you want to know more, then we are ready to meet you…….

Who we are

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We’re People People

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status
CPM International

Fecha de publicación: 28/03/2023