Customer Success Advisor, Territory Benelux

Job Requisition ID #

23WD71069

Position Overview
The Customer Success Advisor (CSA) is focused on driving value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions. This role will proactively engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.

Responsibilities
Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers
Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively respond to customer inquiries, mainly by phone
Assist customers by providing guidance and resources directly to assist with onboarding new solutions and identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
Successfully close out a large range of data-driven customer success motions
Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
Capture customer success story
While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
Aside from working on generally supported accounts, apply account planning for targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
Minimum Qualifications
Customer Empathy & customer mindset
Ability to prioritize multiple tasks
Collaboration and coordination across multiple stakeholders
Fluent languages spoken and written: English and Dutch/Flemish
Additional fluency in French is a plus
Preferred Qualifications
Background needs to be in customer-facing roles including account management, customer support, product management and sales
Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience
Highly skilled at multitasking with the ability to quickly adapt and learn
Ability to think outside the box as needed with an instinct for innovation
SDFC proficiency
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

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Fecha de publicación: 08/07/2023