Customer Service Specialist - Norwegian (Talent Pool)

Wallbox is a global company, dedicated to changing the way the world uses energy. We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 1000 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas!

We’re now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn’s top 3 Spanish startups.

In day-to-day life, you will see our core values shining through our Wallboxers. The passion and dedication towards our mission will hit you the moment you walk through our doors - and there’s no feeling like it.

Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility. But one thing is for sure - its going to be a fun ride!

The question is: are you ready to change the world with us?

The role

In Wallbox, Customer Service is one of our most valued departments, being the face of Wallbox by providing assistance to our customers, and working with Wallboxers externally and internally. You will join an international team (speaking over 10 languages!) and become part of an innovative and forward thinking company.

If Customer Service is one of your passions, and you are looking for an opportunity to grow in this field in a start-up environment, this position is for you!

Schedule

In Customer Service, we work Monday-Friday rotating between two shifts:
08:00am - 17:00pm
11:00am- 20:00pm
You will
Solve customer cases and issues via info requests, phone calls and emails
Become an expert in using our ERP system
Manage after sales with customers: repairs, maintenance etc.
Dispatch non-solved issues to L2 support & Engineering
Dispatch issues with Operations, Quality and Logistics as well as the Sales Team.
Provide internal feedback for improvements
Test hardware and software before market launch
Attract new customer and share data with the Sales team
Provide training for new colleagues
Requirements
Have a high affinity to the technology industry
Familiarise quickly with the new topics
Enjoy working in a team and with customers
Flexible, start-up mindset
Solutions driven and ability to provide clear explanation to the customer
Have customer oriented mind-set and willingness to provide the best service
Experience in Customer Service and/or Digital Industry is a plus
Native level of Norwegian, and a high level of English
Benefits
First class private health insurance after your first month at Wallbox
Free online language classes (English) twice a week
Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform
Car discounts & special advantages if you choose an EV!
Smartpoint for all your online orders & services at our offices
Free coffee to fuel those tough mornings
Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
Please submit your CV in English

*At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
Wallbox

Fecha de publicación: 07/04/2023