Customer Service Representative - German - Barcelona

Position: German Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:
Address any customer inquiries or complaints related to our clients products or services
Record call details in the call management system and ensure responses and resolutions are delivered within the defined Service Level Agreement (SLA)
Sustain a strong knowledge base and expertise in applications tailored to individual customers
Escalate potential service issues when necessary
Adhere to all project processes and procedures
Offer backup support for other agents, whether within the same team or across teams, in their absence
Ensure compliance with contractual SLA standards.
REQUIREMENTS:
Native or proficient in German & fluent in English
Computer literate with familiarity of MS Office applications
Willingness to work in a customer service setting
Strong customer care skills, including active listening and understanding customer needs
Capability to take ownership of and manage calls to resolution or escalate them when necessary.
OFFER:
Excellent remuneration package based on experience, skills and performance
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Relocation support for candidates from abroad
Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
JUJUR

Fecha de publicación: 24/10/2023