Customer Service in Barcelona (German Speaker)

You are dreaming about an experience abroad but difficult to know how: backpacking is an option but financially a bit tricky? Barcelona is known for its international experience local vibe and our client is providing you this.
Tasks
Your responsibilities and impact as a Customer Experience Specialist will be: Supporting clients activities by being the very first point of contact for their customers:
Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Being a team player and participating in the success of the team and project, e.g. proprovidingvide cover for absent colleagues together with the team and attending regular team meetings
Requirements
Skills, qualifications and interests you need to succeed in this role:
A native level of German and an advanced level of English
Knowing IT platforms, equipment, and applications such as Windows/MS Office
Having previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skillful at communicating with people
Being a team player with high social competence
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelona for an international career and life experience
Benefits
Whats in it for you?
Full-time permanent contract
40h/week, depending on the project possibility to work weekends and night shifts on a rotative schedule
competitive salary
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
Blu Selection

Fecha de publicación: 08/05/2024