Customer Operations Specialist with Finnish skills
Customer Operations Specialist with Finnish skills
Description -
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Represents team as a subject matter expert on internal processes to other functions and organizations.
Education and Experience Required:
First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Native or really good Finnish
Knowledge and Skills:
Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
Intermediate understanding of moderately complex internal operational issues.
Developed problem-solving and analytical skills.
Broad knowledge of the end-to-end process of sales operations.
Developing knowledge of local legal compliance issues.
Demonstrated teamwork and collaboration skills.
Ability to structure and apply developed organizational skills to manage daily operational issues.
What we offer:
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
An attractive benefits package:
Health & Life insurance
Lunch at reduced prices at our canteen/ ticket restaurant vouchers
HP product discount
Work life balance / flexible working hours.
Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
Dedicated lactation room.
Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
Job - Sales Operations
Schedule - Full time
Shift - No shift premium (Spain)
Travel -
Relocation -
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
HP
Fecha de publicación: 04/10/2023
