Clinical Specialist Orthodontics Iberia (f/m/d)

About Straumann

The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics. People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.

Straumann is the market leader in dental implants, and is developing a strong Orthodontic business, leveraging our recognized global footprint and the acquisition of ClearCorrect. We are looking for talents to build our new Orthodontics business across Western Europe. In this endeavor, the Clinical Advisor Iberia will be a critical role to oversee clinical activities for ClearCorrect providers within Iberia Cluster, to develop and train a team of Clinical Advisors in each country, whom provide clinical support to our ClearCorrect providers. The role will also drive our internal training effort to develop our orthodontic acumen, support relationship with KOLs, speakers and ambassadors, as well as support our product development by translating customers’ clinical needs for future product development.

In this role, you will…
Drive best possible outcome
Ensure the clinical advisors have the adequate clinical and business continuous training to support and develop our ClearCorrect providers, as part of our overall customer growth plans.
Work cross-functionally with the Heads of Ortho in the region to ensure the clinical advisors are addressing the local needs of each country
In close relationship with the Orthodontic Business Unit, develop and roll out Clinical Protocols and preferences to best support providers in delivering clinical outcome.
In close collaboration with the T&E team (Training and Education), support the commercial organization in identifying and developing local mentors, speakers to with a focus on the proper use of ClearCorrect system and the benefits to be communicated to customers.
Act as the 2nd-level consultant to providers who need assistance on difficult cases, to ensure excellent customer experience and optimal clinical outcome for ClearCorrect users.
Gather feedback from providers and generate reports to regional and BU teams to identify best practices, product improvement areas and other insights.
Provide clinical training and education to key providers via online presentation, onsite workshop and any other means necessary.
Engage providers and support KOL relationship development.
Take the lead in clinical advice and Treatment Planning Solutions (TPS) in the region, supervising the local clinical advisors and TPS partners, streamlining organization, setting standards, organizing training and follow-up.
Be the go-to-person for ClearCorrect ambassadors and KOL’s, helping the countries to find and develop local ClearCorrect Ambassadors, organizing regional Ambassador calls, training and meetings and support the development of training and presentation material of WE speakers.
Take the lead in the collection of clinical cases for the clinical case gallery.
Collaborate with marketing and sales team to activate ClearCorrect users and most importantly to increase utilization rate.
Train the ortho sales and service team in the region with the established treatment protocols, enable them to support providers with patient selection, treatment planning, orthodontic management and troubleshooting clinical roadblocks.
Co-travel to key customers and KOLs with field sales and marketing team.
Constantly liaise with global BU and country teams to keep abreast of product updates, technology advancement and market change.
Participate to User Acceptant Tests (UAT) and provide input and feedback, taking the lead to have local ClearCorrect providers participating to UAT, follow-up and collect feedback.
Be a part of high-performance team that delivers monthly, quarterly and annual business results and company goals.
Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
Other duties as assigned from time to time.
Personal attributes and cultural fit that would help the position holder succeed in this role
Excellent interpersonal and written communication skills, strong presentation skills.
Enthusiastic about providing excellent support & service, always customer centric.
Ability to work independently and collaboratively in a matrix environment
“Player-learner” mindset, entrepreneurial and result driven.
High learning agility and curiosity for new knowledge and willingness to share his/her learning
Proactive mindset, taking responsibility and can-do mentality.
Qualification and requirements:
Graduate of Dentistry, Orthodontics knowledge is a plus.
Experience with aligner therapy is required.
5+ years of work experience, of which at least 2 years in a clinical environment.
Experience in training dentists and orthodontists is a plus.
Highly proficient in the following languages: English, and at least ONE out of Spanish, Italian and French.
Good knowledge of basic computer operations and Microsoft Office tools.
Additional Information

All your information will be kept confidential according to EEO / GDPR guidelines. The Straumann Group is proud to be an equal opportunities organization. We truly value diversity in all its forms recognizing that to truly deliver value to our patients, we must reflect our patient diversity in our internal workforce. Together we are creating smiles and restoring confidence.
Straumann Group

Fecha de publicación: 12/07/2023