Advisory Support Account Manager (IC2/IC3)

Drive the renewal of Oracles contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracles portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

Qualifications

Support Account Manager

Applicants are required to read, write, and speak the following languages: English, Spanish

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Preferred Qualifications

Oracle is a technology leader with the mission to help people see data in new ways, discover insights, unlock endless possibilities, and we’re looking for a Support Account Manager to drive success as part of our Premier Support Renewal Organization. Join a motivated and very experienced team and play a key role in growing and optimising Oracle recurring revenue streams.

What you will do

Become a trusted advisor for key accounts, partners and internal stakeholders.
Drive the renewal of Oracle’s Premier Support Service contracts to existing customers
Maintain and build customer relationships up to the CIO level, ensuring they understand the value of support and how they consume Oracle support services
Meet or exceed your renewal bookings target from your assigned territory
Work closely with the Licence/Cloud/System sales teams and other internal stakeholders to support significant sales opportunities on accounts
Drive incremental revenue opportunities
Minimize Cancellations by identifying early any risk and building mitigation plans.
Desired Experience

· Successful candidate will have a sales background with a proven track record of achievements

· Ability to teamwork in a target oriented role

· Mastering Complexity and adaptability to change

· Fluent Business English

· Previous experience in international environments is a plus

· C-Level networking skills is a plus

· Technology knowledge is a plus

· Public Sector purchasing procedures knowledge is a plus

What we will offer you

· Learning and development opportunities to advance your career

· Employee resource groups that champion our diverse communities

· An inclusive culture that celebrates what makes you unique

· A Flexible work environment allowing a healthy work life balance

· Opportunity to work with an inclusive enthusiastic and collaborative team

Detailed Description and Job Requirements

Drive the renewal of Oracles contracts to existing customers in Public Sector territory.

Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracles portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.
Oracle

Fecha de publicación: 04/11/2023